Privacy Policy

1. Introduction:

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use user data to provide and to make improvements to our services. By continuing with our services, you are agreeing to the collection and how the information is used under this Privacy Policy. We may also collect some required personal info that we need to carry out certain functions on our website.


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

You mean the person or organisation accessing or intending to use Hibabox Service, or the company, or other lawful entity on behalf of which such individual is entering or using the Service, as applicable.

GDPR (General Data Protection Regulation), you can be referred to as the Data Subject or as the User as you are the individual using the Service.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hibabox Solutions Ltd, Unit 2, 73 Canning Road, Middlesex HA3 7SP. For the purpose of the GDPR, the Company is the Data Controller.

Application means the software program provided by the Company downloaded by you on any electronic device, named Hibaboxapp

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.

Account means a private account, set up for you, to access our Service or parts of our Service.

Website refers to Hibabox, accessible from

Service refers to the Application or the Website or both.

Country refers to the United Kingdom

Service Provider means any common or lawful person who processes the data on behalf of the Company. It refers to third-party organisations or individuals hired by the Company to expedite the Service, to provide the Service on account of the Company, to offer services related to the Service or to assist the Company in analysing how the Service is used.

For the purpose of the GDPR, Service Providers are held as Data Processors.

Third-party Social Media Service attributes to any website or any social network platform or web service via which a user can log in or create an account to use the Service.

Facebook Fan Page is a public profile named Fanpage hibabox specifically created by the Company on the Facebook social network, accessible from Urlpage hibabox

Personal Data A Personal Information can be defined as information about you that is personally identifiable to you. For GDPR purposed, Personal Data means any information relating to you such as a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity. As well as other non-public information that’s accompanied along with the personal information.

Cookies are defined as those small files, saved on Your computer, which carry's details of Your browsing history on that website which is amongst its many of its uses. These cookies can also be found on Your mobile devices or any other device accessed by a website or the like.

Device means computer, mobile phone or a digital tablet or any similar device that can access the Service.

Usage Data for GDPR purposes, it is the attributes to data which is gathered automatically, either formed by the use of the Service or from the Service foundations itself (such as time spent on a page You have visited etc.).

Data Controller is referred to a lawful person which alone or jointly with others, resolves the purposes and meanings of the processing of Personal Data.

2. Periodic Changes to website:

When you register for Hibabox, you are agreeing voluntarily and intentionally to provide Hibabox Solutions Ltd required information, including personally identifiable information that we gather to provide our services. Personally identifiable information may contain, but is not confined to:

  • User ID/Password
  • Email address
  • First name and last name
  • Phone number (Home/Mobile)
  • Address, City, Postcode, Country
  • Bank account information to pay for products and/or services within the Service
  • Usage Data

When You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:

  • Date of birth
  • Passport or National ID card
  • Bank card statement

Other information linking You to an address

You have the discretion not to provide us with your information and should you are not sure about providing us with the information then you should not become a member of the Hibabox community. If you are already a member of the community, you should terminate your account with Hibabox.

3. Client Data:

(or “Masaajids”) who register to use the Hibabox platform services to promote and add value to their fundraising missions. When a Masjid registers with us as a client to subscribe to our donation management platform, they need to supply or we can request personal information about their management, trustees and/or directors.

As per anti-money laundering (Know Your Customer) regulations, we are required by the law to carry out due diligence checks on the charity registered organisations, its directors and potentially board members. This can involve using the personal information given to us to carry out these checks. We also use third-party service providers, to carry out these checks for us. Our appointed vendors will only use the relevant information to carry out these checks that we have requested.

We will use this personal information to maintain our contact with the appropriate organisation and make our contractual obligations, including notifying the charity or any changes to the services and as part of our procedures to maintain the Site safe and secure.

4. Membership:

To become a member, you are obliged to provide us with the following details to create an account: Your name, email address, country, and password. Without providing at least this information, you will not be able to set up a Hibabox account. But by giving additional information you may receive more personalised services and your communication with Muslim networks within. Any information you provide will be used by Us as defined by Our and this Privacy Policy, and also to serve and communicate with you with more relevant updates by your chosen Masajids and their religious activities.

When choosing a secure password You should only choose a password that is known to you only. If a feature is available You may prefer to register on our Site using a valid social media login credentials, such as Facebook or Google. We may also collect personal information when an individual corresponds with us by phone, e-mail or contrarily. You confirm that such information provided is personal to you, and by creating your account on Hibabox, you allow others, including Us to identify you and to use your information as per Our If you are notifying of the eligibility for UK Gift Aid, you may also need to provide your UK domicile address as this information can be different from your billing address. We will preserve this essential information to make it easier and faster for you to donate to your chosen Masjids for the future. It's not in our policy to use account holder personal information for any other purposes no will sell Your personal information under any case.

5. Contacts Information:

You may subscribe with a masjid for marketing or communicating purposes and may have to use the Hibabox member services to become a member of that Masjid. When doing so and submitting a form to connect with the mosque, You will be granting permission to the Masjid to access below information. All are required (*) fields.

  • User id/password
  • Email address
  • Full Name
  • Full Address
  • Telephone/Mobile
  • Gender
  • Date of Birth
  • UK resident (yes/no)
  • Marital Status
  • Picture (for brothers only)
  • Spouse Name (if applicable)
  • Children Name/age (if applicable)
  • Signup (Yes sign me up /No, I don’t want to signup)
  • Declaration Statement

If You are also providing, besides your details, other people details when becoming a member (family or relative etc.), make sure that you have the permission to do so. All information that you will provide will be as per Our User Agreement and this Privacy Policy. This information will enable Us to provide Masjid management with personalised Services and other complementary services to users like communicating with the Masjid, its members, community forum, class registration, track donations and others.

6. Tracking Technologies and Cookies:

We use cookies and alike tracking technologies to track the activities on Our Service and store some information. Some of these tracking technologies used may include beacons, crawler, tags, and scripts to gather and track information and to analyse and enhance Our Service.

7. Your Obligations:

As a User, you have certain responsibilities to other Users. Some of these responsibilities are enforced by applicable law and regulations, and others have become standard in user-friendly communities and members of Hibabox. Some of these obligations are that:

  • You must, at all times, abide the terms and conditions of the current Privacy Policy and User Agreement. This includes respecting all intellectual property rights that may belong to third parties (trademarks or photographs or the likes).
  • You shall not download or contrarily propagate any information that may be deemed to be dangerous, racist, violent, hateful or xenophobic, or which may otherwise violate the purpose and mission of Hibabox and its community of like-minded Users.
  • You must keep your username and password protected and not to share it with others.
  • You must not provide to Hibabox and/or other Users information that you consider might be harmful to your professional or community status.

Subject to our discretion, violation of these guidelines may lead to the restriction, suspension or closing of your account.

8. Collecting and Using Your Personal Data:
8.0 Information we collect:

You can direct Your browser to reject some or all of the Cookies or to flag when a Cookie is being sent. However, should you choose not to accept Cookies, You could be unable to use some parts of our Service. Also In the course of serving advertisements or optimizing the Services to our Users, we may allow authorised third parties to place or recognise a unique cookie on your browser.

Cookies can either be "Persistent" or "Session" Cookies. Persistent Cookies normally are the ones which stay in your personal computer or mobile device when You go offline, whereas Session Cookies are erased as soon as your web browser is closed. We use both session and persistent Cookies for the purposes set out below:

8.1 Necessary / Essential Cookies:

Type: Session Cookies

Purpose: These Cookies are essential to provide You with services accessible through the Website and to facilitate You to use some of its features. They assist to validate users and deter fraudulent use of user accounts. Without these Cookies, the services that You have requested for may not be furnished, and We only use these Cookies to provide You with those services.

8.2 Cookies Policy / Notice Acceptance Cookies:

Type: Persistent Cookies

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

8.3 Functionality Cookies:

Type: Persistent Cookies

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policies.

8.4 Usage Data:

Usage Data is received automatically while using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, time and date of Your visit, browsing time on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

9. Retention of Your Personal Data:

The Company will preserve Your Personal Data only for as long as your agreement is active with us and/or it is essential for the objectives set out in this Privacy Policy. If you need to cancel your account, you can click here. We have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may maintain and use Your Data to the degree expected to comply with our legal obligations (e.g. if it is an obligation to retain your data to comply with the applicable laws), settle disputes, account recovery or to enforce our legal agreements and policies.

The Company also retains Usage Data for internal review purposes. Usage Data is commonly kept for a lesser time, except when such data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for an extended period.

10. Closing Your Account:

You can request to close your account by logging onto your customer account through our website or sending us an email. If you close your Hibabox account, we will remove your details and personally identifiable information from our publicly viewable database. We may retain and use your information if necessary to provide Services to other Users. Note if you have exchanges emails or have shared other personal info with other Hibabox users through our communication or regional portal, they may not delete your info (e.g. deleting from their email inbox and your information can remain visible to others (and vice versa) even after you have closed your account. Hibabox disclaims any liability in relation to the deletion or preservation (subject to the terms herein) of information or any obligation not to remove the information.

11. Using the Hibabox website & applications:

We will receive information when you enter and browse Hibabox website, or Hibabox platform applications which may include Our Membership, Donation, and Event Management and the others.

12. Use of Your Personal Data:

We may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring the usage of our Service.

To manage and processing information about you/your Account: The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. The information you supply to Hibabox may disclose or allow others to identify your country, ethnic origin, gender, age, and other statistics regarding your background. By giving information to us to create your User account or add any further details to your Hibabox profile, you are expressly and willingly agreeing to the terms and conditions of Hibabox’s User Agreement and this Privacy Policy and that permit Hibabox to process information about you. You have the right to withdraw your consent to use Hibabox services and processing of your information at any time, under the terms of this Privacy Policy and the User Agreement, either by changing your Settings, or by terminating your account (email:, but please note that your withdrawal of consent will not be retroactive.

For the performance of a contract: the development, compliance and undertaking of the purchase of user subscription of one of our services or hardware that You have purchased, or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other similar forms of communication means, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information regarding other goods, services and special offers which you may have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

13. Disclosure of Your Personal Data:

We, under no obligation, may share user information with Third-Parties which includes:

i. Business Vendors :

Our suppliers will only use individual account holder personal information when instructed by us, and to provide services on our behalf.

ii. Business Transactions:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will aim to provide notice before such data is transferred and can become subject to a different Privacy Policy.

iii. Law enforcement:

Under exceptional circumstances, the Company may be required to reveal Your Personal Data if ordered to do so by law or in response to requests made by federal authorities (e.g. a court or a government bureau).

iv. Masajids :

When a masjid (or “client”) enrolled with our platform for fundraising purposes and when a donor chooses to donate to the masjid, the masjid collects and use account holder personal information (and any other information) in accordance to their privacy policy.

In a case when any contents are distributed through Hibabox sharing features and third-party integrations, may result in displaying some of your information outside of Hibabox. For example, when You post content to a Hibabox forum page which, if open to the public, your content, including your name or user name as the contributor, may be revealed.

v. Other legal requirements:

The Company may reveal Your Personal Data in the good faith belief that such action is needed to:

  • Comply with a legal obligation
  • Protect and defend the Company's rights and/or property.
  • Prevent or possibly investigate any wrongdoing in connection with our Service
  • Guard the personal safety of Users of the Service or the public
  • Protect against legal responsibility
vi. Third-Party analytic & search engines:

To analyse our site visitor’s behaviour pattern and to collect standard log information, we make use of third party provider such as Google Analytics etc. We do this to find out things such as the number of visitors visited that browsed different parts of the site. This information gets processed in a manner which does not disclose the personal identity of any visitor. Google Analytics Opt-out add-on feature within the web browser provides visitors with the capability to restrict their data from being gathered and used by Google Analytics.

vii. Payment gateways and merchant providers:

When a masjid member or a walk in donor donates or pay for masjid pledge etc., to process the transaction, We collect data necessary to process your payment such as a credit card number and the security code associated with your payment instrument. The information shared with the payment merchant will only be used for the sake of payment and will not be stored for any other purpose. All payment data is stored by the payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

viii. With Business partners:

We may share Your information with Our business partners to offer You certain products, services or promotions.

ix. With other users:

when You share personal information or otherwise interact in the Hibabox forum with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see You name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

14. Transfer of Your Personal Data:

Your information, including Personal Data, is processed at the Company's operating offices (local/offshore) and/or in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may vary than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represent Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.

15. Security of Your Personal Data:

The safety of Your Personal Data is most important to Us, but remember that no means of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee that information may not be disclosed, altered, accessed or destroyed by breach of any of our physical, technical, or managerial safeguards. It is also your responsibility to protect the security of your login information at its absolute security. Any form of other communication such as email or instant messaging etc. with other community users are not encrypted and we suggest not to share any personal data through these channels.

16. Personalised Dashboard Content:

When User login to account, we display member’s names who have recently joined the masjid group and may show recent status from the members and other updates.

17. Rights to access & rectification:

You have a right to access, change or delete data that you have supplied to Hibabox. If you update any of your information, we may still keep a copy of the original information in our archive that was provided to us for the uses as defined in this privacy policy. It will, however, be removed from our active database. You may request us to remove any of your information at any time by contacting Our customer service (upto 30 days to respond and action the request) or logging into your user account. Please note, that any information which has already been shared on Hibabox network or if you have disclosed your data to others then it may still be available to their possessors, even after deleting it. In such a case, you must reach out to each recipient and advise them of the rectification or completion of the personal data.

18. Advertisements & Testimonials:

If you provide a testimonial or a review about the Hibabox Services or place ads through the Hibabox Ads, we may post those testimonials and examples of advertisements you set in association with our promotion of these services to third parties. We may also display these testimonials onto our website for marketing reasons. Testimonials and advertisements may include your name, name of your masjid and/or any other personal information that you may have given.

19. Information Collected while Using the Application:

While using Our Application, in order to provide features of Our Application, We may collect, with your prior permission:

Information regarding your location

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings. You can also enable or disable location services when You use Our Service at any time, through Your Device settings.

Detailed Information on the Processing of Your Personal Data:

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

20. Email Marketing and Communications:

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. We may also send you a series of emails that help new Users about the features of the Services and tips or suggestions. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. We may use Email Marketing Service Providers to manage and send emails to You.

21. Advertising and Endorsements:

To deliver relevant and worthy ads to you and your network, Hibabox may use your name and profile photo in conjunction with social advertising based on content shared on Hibabox regional portal. This advertising may include facts that you have recommended or endorsed a product or service on Hibabox and will only be displayed to your network. You can opt-out of allowing your name and/or profile photo to be used in those social ads.

22. Payments:

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Apple Pay:

Their Privacy Policy can be viewed at

Google Pay:

Their Privacy Policy can be viewed at


Their Privacy Policy can be viewed at

When You use Our Service to pay a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.

GDPR Privacy
23. Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

Consent: You have given Your consent for processing Personal Data for one or more specific purposes.

Performance of a contract:Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.

Legal obligations: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.

Vital interests: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

Public interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.

Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.

Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

24. Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights. You have the right under this Privacy Policy and by law if You are within the EU, to:

Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

Request correction of the Personal Data that We hold about You. You have the right to to have any incomplete or inaccurate information We hold about You corrected.

Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.

Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

25. Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

26. Facebook Insights

We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.

For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.

Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.

For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here:

27. Children’s Privacy

Our Service does not address anyone under the age of 12. We do not knowingly collect personally identifiable information from anyone under the age of 12. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. We take steps to remove that information from Our servers.

28. Link to Other Websites

Our Service may contain third-party links that are not administered by Us, so when you click onto a third party link, You will be directed to that third party's site. Moreover, when you log into Hibabox and visit a third-party site that has Hibabox plugins installed (if any), a "share on Hibabox" for web publishers etc. Hibabox will get information regarding those pages that have you have visited. Hibabox may collect this information to personalise the Hibabox functionality, including:

  • to provide you with insights and surveys etc. from your local and national Masjid network
  • to allow you to share information with your local masjid and regions AND/OR
  • to allow you to use Hibabox functionality off the Hibabox site and to serve you with related advertising. We shall advise You to examine the Privacy Policy of all sites that You visit. We have no control over these and therefore accept no liability for the content, privacy policies or procedures of any such third party sites or its associated services.
29. Disclosures of user information as the result of a Sale of business or Change in Control

If there is a situation where all of our business assets get sold off or needed to be transferred as a result of any corporate change (consolidation, merger etc.), we may disclose your personal information and transfer the corresponding information regarding our customers and users of Hibabox as a result of such. We have the right to retain a copy of before-mentioned information for our records and in the case if it is required by the law. Any third-party to which We transfer or sells Our assets will have the right to continue to use the personal and other information that you have provided to us. Nothing in this Privacy Policy is signified to intervene in our capacity to sell or transfer some or all of our business, equity interests, and assets (including this site) to an associate or affiliated/unaffiliated third party at any time, for any purpose, without any condition, and without any notice or any compensation to you.

30. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes and should you disagree with the changes then you may with us. Changes to this Privacy Policy are effective when they are posted on this page or published on our site.

31. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email:

32. Account Removal

In order to delete your account and all related data, You can contact us at

Request a call back